Email Templates

Email Templates (11 Types)

The platform includes pre-built, locale-aware email templates for common scenarios. You can customize the copy and design for each.

Template	When it’s sent
Registration Confirmation	When an attendee registers
Waitlist Confirmation	When an attendee joins the waitlist
Waitlist Promoted	When an attendee moves from waitlist to confirmed
Event Reminder	24 hours before the event starts
Event Cancelled	When the event status changes to Cancelled
Session Recording Available	When a recording URL is added to a session
Speaker Invitation	When you send a speaker their portal link
Partner Portal	When you send a partner their portal link
Certificate Available	When a certificate is generated for an attendee
Invoice / Receipt	When a paid registration is confirmed
Refund Confirmation	When a refund is processed

To customize a template:

1. Go to Email → Templates.
2. Click the template you want to edit.
3. You can edit the template in the Code Editor (HTML) or switch to the Visual Builder (see next section).
4. Use template variables such as {{attendee_name}}, {{event_name}}, {{event_date}} to personalize content.
5. Click Save Template.

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Email Builder (Unlayer Drag-and-Drop)

For a fully visual editing experience, each email template can be designed in the Unlayer email builder.

1. Open a template and click Open in Visual Builder.
2. Drag content blocks (text, image, button, divider, social links) onto the email canvas.
3. Click any element to edit its content and style.
4. Click Save to apply changes.

Tip: Click Preview in Unlayer to see how the email renders in dark mode and on mobile.

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Saved Email Layouts

If you have designed an email layout you want to reuse, save it as a Saved Layout.

1. In the Unlayer builder, click Save as Layout in the top toolbar.
2. Give it a name.
3. When starting a new template, click Load Layout to start from a saved design.

Go to Email → Saved Layouts to manage, rename, or delete your saved layouts.