Refunds & Invoices

Refund Management

Organizers can process refunds for confirmed paid registrations.

To issue a refund:

1. Open the registration you want to refund (under Registrations → [Attendee Name]).
2. Click Issue Refund.
3. Choose:
   • Full Refund — Refunds the full ticket price.
   • Partial Refund — Enter the amount to refund.
4. Add an optional note (shown in the audit log but not sent to the attendee).
5. Click Confirm Refund.

The refund is processed via Stripe or Paystack immediately. The attendee receives a confirmation email and the payment status updates to “Refunded.”

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Invoice / Receipt PDFs

Each paid registration automatically generates an Invoice or Receipt PDF.

• For attendees: A link to download the invoice is included in the confirmation email and available in their account under My Registrations.
• For organizers: Go to the registration detail and click Download Invoice to get a copy.

The PDF includes the attendee’s name, event details, ticket type, amount paid, tax details (if configured), and a unique invoice number.

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Subscription Billing History

Organization admins can view their subscription invoices from Stripe.

1. Go to Settings -> Subscription.
2. Scroll down to the Billing History section.
3. You will see a table of all invoices with:
   • Invoice number
   • Date
   • Amount
   • Payment status (Paid, Open, Void)
4. Click Download PDF to download any invoice.

Tip: Invoices are fetched directly from Stripe and include your organization name, plan details, and payment information. Share them with your accounting department for expense reporting.